JustPads Customer Privacy Notice
Privacy & Cookies
Cookies are small text files which are stored on your computer when you visit certain web pages. At JustPads Ltd, we use to understand how our sites are used which helps us to improve your overall online experience.
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JustPads Ltd uses the following types of cookies on our websites:
- Strictly necessary - These cookies are essential for our websites to work and without these cookies, some services you have asked for cannot be provided.
- Performance - These cookies are used to collect anonymous information about how you use our websites. This information is used to help us continually improve our websites and understand how effective our adverts are. You can opt-out of these cookies by managing your preferences above.
- Functionality - These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. You can opt-out of these cookies by managing your preferences above.
- Managing cookies - If you'd prefer to restrict, block or delete cookies from JustPads Ltd, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected. You can also opt-out of cookies by managing your preferences above.
- Changes to this privacy notice - We will keep this privacy notice under regular review and we will place any updates here. At the start of this privacy notice, we will tell you when it was last updated.
This privacy notice tells you what to expect us to do with your personal information.
- Our contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact details
Post: JustPads Ltd, Unit 10, Axis Centre, Cleeve Road, LEATHERHEAD, Surrey, KT22 7RD, GB
Telephone: 01372 700290
Email: privacy@justpads.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Credit reference information
- Account information
- Website user information (including user journeys and cookie tracking)
- Call recordings
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Information used for security purposes
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Call recordings
- Records of consent, where appropriate
- Social media username, and if your account is public, we will also receive information regarding your profile such as the content you provide, posts, followers, following, comments on your profile, bio and your online presence address
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Financial transaction information
We collect or use the following information for recruitment purposes:
- Contact details (eg name, address, telephone number or personal email address)
- Date of birth
- National Insurance number
- Copies of passports or other photo ID
- Employment history (eg job application, employment references or secondary employment)
Education history (eg qualifications) - Right to work information
- Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Call recordings
- Customer or client accounts and records
- Financial transaction information
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information is to provide services and goods, the operation of customer accounts and guarantees, service updates or marketing purpose, legal requirements, recruitment purposes, dealing with queries, complaints or claims are:
- Consent - we have permission from you after we have given you all the relevant information. All your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we must collect or use the information so we can enter into or carry out a contract with you. All your data protection rights may apply except the right to object.
- Legal obligation – we must collect or use your information so we can comply with the law. All your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
- Public task – we must collect or use your information to conduct a task laid down in law, which the law intends to be performed by an organisation such as ours. All your data protection rights may apply, except the right to erasure and the right to portability.
Where we get personal information from
- Directly from you
- Previous employers
- Credit reference agencies
- Providers of marketing lists and other personal information
- Suppliers and service providers
How long we keep information
Your personal data for marketing communications will be retained for a period of three years from the date of your last interaction with the marketing communication (i.e. opening an email or clicking on a link within the email) at which point all your personal details are removed from our systems.
Your personal data for social media will be retained for a period of two years and then delete it after the retention period has passed.
Where you tell us that you no longer wish to receive marketing messages from JustPads Ltd, we will keep this information about you until you tell us otherwise. This is to ensure that we don’t send you any further marketing communications in error.
Who we share information with
Others we share personal information with:
- Insurance companies
- Professional or legal advisors
- Financial or fraud investigation authorities
- Relevant regulatory authorities
- External auditors or inspectors
- Warranty and guarantee providers
- Professional consultants
- Organisations we’re legally obliged to share personal information with
- Debt collection agencies
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 16 June 2025